BBJ - Sergio Fdez
2018-06-11 14:09:47 UTC
Good morning. I am integrating a new option that serves to contact the team
(me) through a bubble that supports the blog. I've already added it by
changing one thing from the html editor. the problem is that there is
something that prevents cookies from being saved so that conversations or
data in that bubble are not lost
the intercom team told me the following:
Ah, so that Amazing.js file doesn't have anything to do with Intercom here.
It looks like the Intercom Javascript is added below that.
There are some errors there though and there's also something wrong with
the way the cookie is set - it's interesting that those CSP related errors
disappeared.
Blogger is not something that we do officially support though and I'm not
sure if they strip some parts of the Javascript code that you pasted there,
or if they prevent us from setting a cookie on your side.
What I would recommend here is involving a Developer and also getting in
touch with Blogger's support team to understand if they can run Intercom's
snippet while setting up a cookie - would you be willing to go down this
road?
More meesages: Well as mentioned - we do not support running the Messenger
by injecting its code into Blogger. That's mainly because we're not aware
of how the code is processed by Blogger itself.
The Messenger's code is intended to be added in the body of your own
website, not into a third party solution. Visitors and returning visitors
are identified based on a cookie that we generate on your site. This cookie
seems to be missing entirely on your side.
I can't tell if this cookie is not allowed by Blogger, or if something else
is going on in there. I'd say the first action would be getting in touch
with Blogger's support team to validate if they specifically deny setting
cookies on their platform.
If they say that's not the case and that the Messenger should run on their
platform - I'd recommend involving a Developer who has previous experience
with Blogger's platform to help you troubleshoot this - does this sound
like a plan?
my website: secitthe.blogspot.com
I think it's something from cookies that are not saved.
(me) through a bubble that supports the blog. I've already added it by
changing one thing from the html editor. the problem is that there is
something that prevents cookies from being saved so that conversations or
data in that bubble are not lost
the intercom team told me the following:
Ah, so that Amazing.js file doesn't have anything to do with Intercom here.
It looks like the Intercom Javascript is added below that.
There are some errors there though and there's also something wrong with
the way the cookie is set - it's interesting that those CSP related errors
disappeared.
Blogger is not something that we do officially support though and I'm not
sure if they strip some parts of the Javascript code that you pasted there,
or if they prevent us from setting a cookie on your side.
What I would recommend here is involving a Developer and also getting in
touch with Blogger's support team to understand if they can run Intercom's
snippet while setting up a cookie - would you be willing to go down this
road?
More meesages: Well as mentioned - we do not support running the Messenger
by injecting its code into Blogger. That's mainly because we're not aware
of how the code is processed by Blogger itself.
The Messenger's code is intended to be added in the body of your own
website, not into a third party solution. Visitors and returning visitors
are identified based on a cookie that we generate on your site. This cookie
seems to be missing entirely on your side.
I can't tell if this cookie is not allowed by Blogger, or if something else
is going on in there. I'd say the first action would be getting in touch
with Blogger's support team to validate if they specifically deny setting
cookies on their platform.
If they say that's not the case and that the Messenger should run on their
platform - I'd recommend involving a Developer who has previous experience
with Blogger's platform to help you troubleshoot this - does this sound
like a plan?
my website: secitthe.blogspot.com
I think it's something from cookies that are not saved.
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